Renfrewshire Council

Consumer advice is provided by our partners, Citizens Advice Consumer Service. They can be contacted on 03454 040506.

Consumer advice

Consumer advice is provided by Citizens Advice Consumer Service who can be contacted on 03454 040506 Mon-Fri from 9am-5pm, excluding bank holidays. The Citizens Advice website provides a wealth of useful information on your rights as a consumer.

What Trading Standards can do for consumers

  • give impartial advice on consumer law and your rights;
  • suggest appropriate courses of action and advice on how to pursue your rights;
  • in some cases, mediate between you and the trader to try and resolve the issue;
  • investigate, if the criminal laws we enforce may have been contravened.

What Trading Standards cannot do for consumers

  • obtain a refund for you, or take court action for you;
  • recommend particular businesses or tell you which particular businesses to avoid (please use our Trusted Trader Scheme to find customer rated local businesses)
  • investigate complaints about food hygiene or food standards. This is dealt with by Environmental Health.

Phone, internet, TV & radio and postal complaints

If you have a complaint or enquiry regarding the above subjects, please contact Ofcom.  They have a dedicated website which has lots of advice on guidance on the subjects www.ofcom.org.uk.

If you want to write to Ofcom, their head office is: Ofcom Riverside House, 2a Southwark Bridge Road, London SE1 9HA

If you want advice or to complain to Ofcom please call 0300 123 3333 or 020 7981 3040, Monday to Friday from 9.00am to 5.00pm.

Bank, insurance or finance complaints

The Financial Ombudsman Service (www.financial-ombudsman.org.uk):

  • was set up by parliament to sort out individual complaints that consumers and financial businesses aren't able to resolve themselves.
  • is free to consumers.
  • depending how complicated a case is, can sort out some complaints in just a few months. But some cases - for example, complaints about mis-sold payment protection insurance (PPI) - can take much longer.

They can look at complaints about most financial problems involving:

  • PPI (payment protection insurance)
  • banking
  • insurance
  • mortgages
  • credit cards and store cards
  • loans and credit
  • payday lending and debt collecting
  • pensions
  • savings and investments
  • hire purchase and pawnbroking
  • money transfer
  • financial advice
  • stocks, shares, unit trusts and bonds.

Purchases outwith the UK

For advice  on purchases made outwith the UK, please visit the UK European Consumer Centre website.

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