Contact the ERP Business World Support Team
Before you raise a call- please check our selection of user guides and the Key Contacts section below. The majority of calls raised to our team can be resolved via Self-Service, or by speaking with the core teams who manage the system. The ERP Business World Support team can offer IT support only.
Staff with network access
Log your call on the Business World section of the ICT Self Service Portal.
Staff without network access
Email us: businessworld@renfrewshire.gov.uk.
If you can't send an email, you can ask us to call you back through our online contact form.
After you complete our online form, we will contact you within one working day (M-F). If we don't reach you the first time, we will try again.
Key contacts
Before you contact the ERP Business World support team please check the key contacts below.
Pay
Including basic pay, income tax, national insurance, pensions, as well as all statutory and voluntary payments and deductions.
Contact Payroll: 0300 300 1461 or payrollgeneral@renfrewshire.gov.uk
Time and attendance/ Sickness Absence
Including overtime and additional hours, mileage and other expenses, sickness absence, unpaid leave, childcare vouchers and jury duty / court citations.
Contact the Time and Attendance team by calling 0300 300 1460, then option 3 or email payrollgeneral@renfrewshire.gov.uk or sickness.absence@renfrewshire.gov.uk
Starters, leavers, transfers of post, and changes to work schedules:
Contact Employee Services: employeeservices.transactional@renfrewshire.gov.uk
Hierarchy Changes:
Contact HR: Hrposnorequests@renfrewshire.gov.uk
Annual Leave
All annual leave entitlement queries should be directed to your line manager, or service HR advisor in the first instance.
Alternatively you can Contact HR: hrpolicy@renfrewshire.gov.uk
HR Policies
Contact HR: hrpolicy@renfrewshire.gov.uk
Employment and position information and position hierarchy
Contact HR: hrposnorequests@renfrewshire.gov.uk
You can also contact your service's HR advisor in the first instance.
Recruitment
Contact Employee Services: employeeservices.recruitment@renfrewshire.gov.uk
New Supplier Request or Procurement
Contact Procure to Pay (P2P) (Procurement): p2pcpu@renfrewshire.gov.uk
Business World system overview
