Renfrewshire Council

We are helpful

We are helpful, we care about getting things right and are always approachable.

In the second of our Living Our Values series, Facilities Co-ordinator, Lynne Tervit shares her thoughts on how we are helpful.

 

Watch Lynne's video here:

We go above and beyond. Anything that we're asked, if we can, we will."

 

Profile

Lynne has worked for Renfrewshire Council for 14 years, starting as a deputy commissioner and swiftly progressing to head commissionaire within a year. Joining the council after a previous team leader role in Coats, Lynne has seen many changes and describes her job as rewarding, varied and challenging.

Our Values are important to me...
We're such a big organisation, with so many people, that it's important we have these values to help us act as one team, working together to do the best we can, every day.

Being HELPFUL is at the centre of what we do...
It's so important that my team and I are approachable and helpful, and that people are comfortable to come to us. I think that's because we're friendly and know that a smile and a little bit of kindness go such a long way. We get such a variety of requests at Renfrewshire House, but we pride ourselves on helping people wherever we can, even if that means stepping outside our day-to-day role. We do really care and if we can help someone, we will, and often go above and beyond.

A typical day usually involves...
Opening up Renfrewshire House and getting it ready for first staff arrivals at 6.30am then the customer services centre at 8am. Briefing my team ready for their day, sorting and delivering mail, parcels, and equipment. Answering staff and public queries, franking outgoing mail, cleaning the building, testing and maintaining alarm systems and a whole lot of weird and wonderful enquiries and requests that come our way.

It really is all about the team...
They are brilliant. From the managers to staff, they work so hard, under trying circumstances and I am proud to be their manager. The Covid-19 pandemic has highlighted the great work they do and it shouldn't be taken for granted.

If I could change one thing about working here...
I wouldn't change much to be honest. I have a fantastic team, we work hard, and we enjoy what we do. A lot has changed for the better over the past year and I'm happy with the direction we're going in.

My biggest achievement to date...

Professionally - would have to be the work we do with Project Search. I'm so proud of the team I have around me and they way they have embraced the opportunities for these kids and supported them in every way possible.

Personally - its my lovely daughter and newborn granddaughter Charlotte. I'm delighted to be a granny!

If I manage to get any spare time, I like to...
Go to the theatre and eat out with my friends. I love concerts too. My friend and I even wrote in to TV years ago trying to pitch for the chance to sing live with The Four Tops. Sadly, it didn't happen. My favourite musicals are Shrek and Billy Elliott and I love listening to Adele, Sam Smith and Bruno Mars.

For me, #LivingOurValues means that...
I continue to treat people the way I like to be treated: with respect, friendliness and care. I love the people side of my job, I really enjoy helping people - I get great job satisfaction. For my team, it means making these values relevant and personal to them. While I'm happy where I am in my career, I always look to further develop my team, support them to take up training opportunities and keep learning. Living our values means being kind, listening and being there for each other through the ups and downs of life.