Renfrewshire Council

Contact us

Please bear with us as we adapt customer contact services to a difficult and fast-changing situation. Your patience, co-operation and understanding is vital in helping us prioritise our most vulnerable customers who most need to speak with us.

Information on this page:


Latest information and guidance on Coronavirus

For the Council's latest updates on Coronavirus and details of any changes to Council services, please visit our dedicated Coronavirus section.


Emergency contacts

We've pulled together a list of emergency contacts for our services and national organisations. You can see them on our Emergency contacts page.


Online services on MyAccount

We encourage anyone with a non-urgent enquiry to use MyAccount.

By registering for MyAccount and logging into your dashboard, you can quickly and easily complete a number of forms to manage your personal information, pay council tax, report a missed bin collection and apply for parking permits - to name just a few. Some forms don't need you to sign in so it's quicker for you to submit your request.

Benefits, Money and Debt Advice

Bins and recycling

Births, marriages and deaths

  • Book an appointment to register a birth (CLOSED)
  • Book an appointment to register a death (CLOSED)
  • Order a birth, death, marriage or civil partnership certificate (CLOSED)

Business

Caring for and protecting adults

Change of details

Community safety

Council Tax

Environment

Housing

Licensing

MyAccount

Schools, education and learning


Customer Service Centres 

If there is an enquiry, transaction, or request you can carry out on MyAccount, our online customer portal, we would urge you to do so. This will help free up telephone advisor time to speak with customers less able to conduct transactions online.

You can also email us via customerservices.contact@renfrewshire.gov.uk or you can call 0300 300 0300, Monday to Friday, between 8.45am and 4.45pm.

Enquiries relating to Council Tax, rent payments for Council tenancies and Blue Badge applications are not available at the customer service centres. You can complete these online on MyAccount.

Our Customer Service centres in Paisley, Johnstone and Renfrew are now closed for in-person services.


Making a complaint

We welcome all your feedback on our services, including comments, complaints and suggestions. Find out how to make a complaint on our services.