Renfrewshire Council

Apply to review a decision

Have you applied for a Crisis Grant or Community Care Grant and disagree with our decision?

You may have grounds for a review if:

  • You disagree with the decision about your eligibility, e.g: about your qualifying benefit or a repeat application.
  • You disagree with the priority given to your application.
  • You disagree with the level of support you have been awarded; for example if you think the award is too low or you have been awarded goods rather than cash.
  • You think that not enough information or evidence was gathered or used to assess your claim.

You will not have grounds for review if your application has been turned down because:

  • It is not a high enough priority for the available budget.
  • There is not enough budget for us to make an award.

Your written request for a review should be submitted within 20 working days of the original decision. It should include:

  • The reason for your request.
  • The date of the original decision.
  • Details of any change in your circumstances since your original application.

The request should be signed by the applicant, or the applicant should give their consent for someone else to act on their behalf.

An application review form is available to download. If you need help to fill out the form, please contact Advice Works on 0300 300 1238. Application reviews must be requested in writing.

The review process

First tier review:

  • We will review your original application, the evidence you provided, and any new information provided by the applicant.
  • The review will be carried out by a different decision-maker from your original application

Possible outcomes of a review:

  • The original decision is upheld.
  • The original decision is overturned and an award is made, or the type or value of the original award is changed.

Processing times for reviews:

 

Crisis Grant

Community Care Grant

First tier

Two working days

15 working days

Second tier review process

If you are still unhappy following a first tier review, you have the right to ask the Scottish Public Services Ombudsman (SPSO) for an independent review.  The SPSO are not part of the council.

When can I ask for an independent review from SPSO?

You can ask for an independent review only after the council has given you their decision on their review.  You will receive a letter with the first tier review decision.

Is there a time limit for me to ask for an independent review?

You should ask the SPSO for an independent review within one month of receiving our decision on your first tier review.  In some circumstances you may be able to ask for a review after this.  You should contact the SPSO for advice.

How do I ask for an independent review?

You can ask the SPSO for an independent review over the phone or in writing. If you prefer, they will send you a form in the post, or you can print it off their website or fill it in online.  

How do I ask for an independent review?

You can ask the SPSO for an independent review over the phone or in writing. If you prefer, they will send you a form in the post, or you can print it off their website or fill it in online.

How to contact the SPSO:

  • By phone on 0800 014 7299. Calls are free to this number, even from mobiles.
  • Write to this address: FREEPOST SPSO. You don't need to use a stamp.

The SPSO can give you information in other languages or formats (such as large print, SMS, audio or Braille). In some cases, the SPSO may be able to meet you in person.

Find out more

You can find information on the Scottish Government website about community care grants and crisis grants. Or you can email the council directly on scottishwelfarefund@renfrewshire.gov.uk

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