Renfrewshire Council

Letting Agents - tell us about tenancy changes

We've improved our online service and made it easier for you to tell us when there are changes in tenancy. 
Simply complete an online form via MyAccount - the Council's new digital service.

Why it's better with MyAccount...
 

The new form captures all the relevant information necessary to update the council tax account. We can then quickly issue the correct bill to the right person or make arrangements for relevant Council Tax discount or exemption to be applied without delay.

How to access the online form...
 

Click on the Letting Agents - tell us about a change in tenancy button above. This will take you straight to form.
Once submitted you will receive an email to acknowledge receipt of the form.

You can tell us...

  • contact details for tenants moving out
  • date they moved out
  • type of tenancy, length of tenancy
  • forwarding address 
  • contact details for the tenants moving in
  • date they moved in
  • how long the property was empty
  • where to send the bill
     

Why it's important to tell us about any tenancy changes...
 

New tenants moving in
It often takes new tenants a while to tell us they've moved in. If you tell us straight away using our online form, we can update our records and send out a Council Tax bill to the new tenants. This reduces delays and the time that the owner is liable for the Council Tax.

Tenants moving out
If you have a forwarding address for the tenants that are moving out - it helps us recover any outstanding Council Tax for the property. Tenants don't always tell us that they have moved out and the Council Tax bill can sometimes be left unpaid. When we don't have a forwarding address we have to contact anyone who may have one. If you provide the forwarding address now - using our online form - it helps us maintain efficient recovery and minimise the cost of Council Tax administration.

Reduce paperwork, calls and visits
When you tell us about changes to tenants or properties with MyAccount there's no need to download or print any forms. We will be able to update the records quicker than if you call or email us as there's no need need to follow up for additional information.

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