Renfrewshire Council

Guidelines for non-healthcare home visits during the coronavirus pandemic

Non-healthcare visits include: 

  • child protection
  • community meals
  • community alarm response
  • emergency repairs

This applies to any council employees, volunteers or contractors working on behalf of the council.

If your visit to someone's home is for other reasons than personal or healthcare visits, follow the guidelines below for different types of jobs and visits.


Community meal drivers

If you don't need to enter the person's home and social distancing is possible, use:

  • hand sanitiser
  • a clean pair of washable thermal gloves for each visit

If you're entering a person's home and social distancing is possible, use:

  • hand sanitiser
  • a clean pair of washable thermal gloves for each visit

If you're entering a person's home and physical distancing is not possible, use a fluid resistant mask, disposable apron, disposable gloves and hand sanitiser.


Medicines collection drivers

If you're not entering a person's home and physical distancing is possible:

  • use hand sanitiser and disposable gloves
  • observe physical distancing

Emergency trades such as plumbers, electricians or glaziers

If there is no known COVID-19 case at the property:

  • use hand sanitiser 
  • observe physical distancing

You can ask for additional personal protective equipment (PPE), such as facemasks or nitrile gloves, even though this is not required by national guidance.

If there is a potential or positive COVID-19 case in property or a person is shielding:

  • ask the person to be in another room while you are there
  • observe physical distancing
  • use sterile wipes, disposable gloves, a fluid resistant mask and hand sanitiser

See the guidance on what to do before, during and after you are in someone's home.


Facilities management (hard and soft) in care homes

Follow the national guidance on recommended personal protective equipment (PPE) for community and social care.


Facilities management (hard and soft) in all non-healthcare settings

If it's in a non-healthcare setting:

  • use hand sanitiser 
  • observe physical distancing

You can ask for additional personal protective equipment (PPE), such as disposable gloves or fluid resistant masks, even though this is not required by national guidance.


Frontline workers

If you are a frontline worker such as refuse collector, roads maintenance or Streetscene staff

  • use hand sanitiser
  • observe physical distancing

You can ask for additional personal protective equipment (PPE), such as disposable gloves or fluid resistant masks, even though this is not required by national guidance.


Sheltered housing, housing support, concierge services and caretaking

If there is no known case of COVID-19 at the property:

  • use hand sanitiser
  • observe physical distancing

You can ask for additional personal protective equipment (PPE), such as disposable gloves or fluid resistant masks, even though this is not required by national guidance.

If there is a potential positive COVID-19 case or a resident is self-isolating:

  • ask the person to be in another room while you are there
  • observe physical distancing
  • use sterile wipes, disposable gloves, a fluid resistant mask and hand sanitiser

Children's homes

If there is no known case of COVID-19 at the home:

  • use hand sanitiser
  • observe physical distancing

You can ask for additional personal protective equipment (PPE), such as disposable gloves, fluid resistant masks or aprons even though this is not required by national guidance.

If there is a potential or positive COVID-19 case or a resident is self-isolating:

  • ask the person to be in another room while you are there
  • observe physical distancing
  • use sterile wipes, disposable gloves, a fluid resistant mask and hand sanitiser.

School Hubs

You can ask for additional personal protective equipment (PPE), such as disposable gloves, fluid resistant masks or aprons even though this is not required by national guidance.

You should wear personal protective equipment (PPE) if a potential or positive COVID-19 case has been identified.


Visiting a person's home

Make sure you follow the guidelines for what to do before, during and after you make any home visit.