Renfrewshire Council

Last reviewed: 16.30, 25 May 2020

Changes to Council services

This webpage provides details of any changes to Council services as we follow national guidance to manage the impact of Coronavirus. It will be updated regularly with the latest information so please check back here for guidance.

Our Emergency Contacts: Coronavirus booklet outlines how to contact us during the crisis: You can download a copy from the link below:

Emergency Contacts Booklet [88KB]

On this page:


Customer Services

Are you able to carry out your enquiry online? Calls to the contact centre are particularly high right now, so if you can use this website, please do so. The Emergency Contacts booklet outlines exactly what you can do online.

You can also email us via Customer Services or you can call 0300 300 0300.

Our Customer Service Centres in Paisley, Johnstone and Renfrew are currently closed for in-person services.

Enquiries relating to Council Tax, rent payments for Council tenancies and Blue Badge applications are not available at the customer service centres. You can complete these online at MyAccount.


Bins, waste and recycling

Bin collections continue as normal at this time, but we are regularly reviewing this as the situation changes. If you are sick or self-isolating, you should take extra precautions when disposing of your waste - including keeping any tissues, wipes or similar items separate, double bagging them and leaving them for 72 hours before putting with your other waste.

Please be patient as our teams are working at capacity just now. If we miss your bin, you can report it here -  Missed bin

We have been following national guidance on the closure of our Household Waste Recycling Centres and it has now been agreed that we will re-open our sites on a phased basis, with additional health and safety measures, from Monday 1 June. This will depend on assurances this will not impact on the rate of Covid19 infection, is consistent with national travel advice and ensuring that national guidance is followed for physical distancing both for staff and visitors on site.

You can read more about the phased reopening here: Bins, waste and recycling

We are working hard to put measures in place to allow us to open safely for the public and for our key workers. This involves redesigning layouts to ensure physical distancing and arranging traffic management to ease any potential congestion.

You can find more detailed information about changes to these services here: Bins, waste and recycling


Schools and nurseries

The Scottish Government has issued a road map for the reopening of schools and nurseries.

You can read more on this webpage: Schools and nurseries advice on Coronavirus

Thank you to all our staff who are caring for our young people and children during this time.


Health and Social Care

Changes to health and social care services, including social work, care homes and day centres, are available on the Renfrewshire Health and Social Care Partnership website.

Social work offices are closed but social workers can make visits or give advice and assistance over the phone. You can call Social Work during normal weekday hours on 0300 300 1199 or outwith these hours/ in an emergency on 0300 343 1505.

Please remember - if your concerns are about paying bills and household expenses, help and advice is available, including around crisis grants, here: Benefits, money and debt


Benefits, money and debt advice

The Coronavirus outbreak has created or increased financial hardship for many. The Scottish and UK Governments have introduced new schemes to provide financial support at this difficult time.

If you have concerns around paying your bills, mortgage and/or council tax, there is free, impartial and confidential advice available here - Benefits, money and debt.


Registering births, deaths and marriages

Please check our Births, Marriages and Deaths page for details of how registration services are changing. 

If you have an urgent enquiry, please email our Registrar team or call 0300 300 0310.


Support for businesses, employees and the self-employed

The Scottish and UK Governments have been announcing measures to support the business community.

The latest information, including how to apply for support, is available here: Support for businesses, employees and the self-employed


Jobs and employability

Employment support is available by calling Invest in Renfrewshire on 0300 300 1180 or by emailing Invest in Renfrewshire.

Our jobs and employability hub at the Russell Institute in Paisley is closed, but all of our advisors are working from home and available to help.


Housing

Anyone who becomes homeless in Renfrewshire can contact our team 24/7 by calling 0800 121 4466.

The Abercorn Street and George Street buildings are currently closed.

We are only able to respond to emergency home repair requests for the moment. If you need this service, please call 0300 300 0300. 

The Homexchange Shop at Moss Street is closed but you can contact our team at 0300 300 0222.

Please visit our Housing page for the latest information on changes to Housing services.


Building Standards and Planning

We are no longer able to conduct any face-to-face meetings, but we can still be contacted and you can use the eDevelopment.scot website.

Building Standards

Planning

More detailed information is available here: Planning and building standards


Events, libraries, venues, sport and leisure

All large-scale Council-run events will be cancelled until the end of October in response to the coronavirus outbreak. 

In-person services, including gyms, pools and libraries, operated by Renfrewshire Leisure are suspended until further notice. Details of payment arrangements for services and refunds for arts performances are available on the Renfrewshire Leisure website.

Cultural venues and community halls are closed. Groups with regular bookings or scheduled events should have been contacted.

More detailed information is available here: Events, libraries, venues, sport and leisure


StreetScene requests

At this time, we are only able to respond to reports of dangerous or fallen trees. Please report any issues emailing Customer Services or calling 0300 300 0300.