Renfrewshire Council

Last reviewed: Friday 20 November.

Changes to Council services

This webpage provides details of any changes to Council services as we follow national guidance to manage the impact of Coronavirus. It will be updated regularly with the latest information so please check back here for guidance.

On this page:


Customer services

Are you able to carry out your enquiry online? If you can use this website, please do so.

Our Emergency contacts booklet [88KB] outlines exactly what you can do online. You can also email us at customerservices.contact@renfrewshire.gov.uk or you can call 0300 300 0300.

Our Customer service centres in Paisley, Johnstone and Renfrew are closed for in-person services.

Enquiries relating to Council Tax, rent payments for Council tenancies and Blue Badge applications are not available at the customer service centres. You can complete these online at MyAccount.


Bins, waste and recycling

If you are sick or self-isolating, you should take extra precautions when disposing of your waste - including keeping any tissues, wipes or similar items separate, double bagging them and leaving them for 72 hours before putting with your other waste.

You can find more detailed information about changes to these services here: Bins and recycling


Births, marriages and deaths

Please check our Births, Marriages and Deaths section for details on registration services. 


Building standards and planning

We're not able to conduct any face-to-face meetings, but we can still be contacted and you can use the eDevelopment.scot website. More detailed information is available at Planning and building standards.


Business and job seeker support

The Council and Scottish and UK Governments have been announcing measures to support the business community.

The latest information, including how to apply for support, is available here: Support for businesses, employees and the self-employed.

Employment support is available by calling Invest in Renfrewshire on 0300 300 1180 or by emailing invest@renfrewshire.gov.uk.

Our jobs and employability hub at the Russell Institute in Paisley is closed but all of our advisors are working from home and are available to help.


Culture, leisure and sport

Find out more about how current restrictions affect our culture, leisure and sports facilities on the  Renfrewshire Leisure website.


Consumer advice and protection 

See Consumer advice and protection during coronavirus (COVID-19)


Events

Renfrewshire Council will not be progressing with the remainder of its events programme this year, as part of ongoing measures to help to manage the coronavirus pandemic and minimise the risk of local outbreaks.


Financial support during coronavirus

The Coronavirus outbreak has created or increased financial hardship for many. The Scottish and UK Governments have introduced new schemes to provide financial support at this difficult time.

If you have concerns around paying your bills, mortgage and/or council tax, there is free, impartial and confidential advice available at Financial support during coronavirus.


Health and social care

Changes to health and social care services, including social work, care homes and day centres, are at Renfrewshire Health and Social Care Partnership website.

Social work offices are closed but social workers can make visits or give advice and assistance over the phone. You can call Social Work during normal weekday hours on 0300 300 1199 or outwith these hours/ in an emergency on 0300 343 1505.


Housing and accommodation

Anyone who becomes homeless in Renfrewshire can contact our team 24/7 by calling 0800 121 4466.

The Abercorn Street and George Street buildings are currently closed.

We are only able to respond to emergency home repair requests for the moment. If you need this service, please call 0300 300 0300. 

The Homexchange Shop at Moss Street is closed but you can contact our team at 0300 300 0222.

Please visit our Housing page for the latest information on changes to Housing services.


Licensing

Please visit our Licensing section for more information.


Schools and nurseries

Our schools and nurseries are open, see latest information and advice on our schools and nurseries during the coronavirus pandemic.


StreetScene requests

At this time, we are only able to respond to reports of dangerous or fallen trees. Please report any issues emailing customerservices.contact@renfrewshire.gov.uk or calling 0300 300 0300.

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