Missed bin(s)
If your bin hasn't been collected on your collection date, it may be because:
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we've missed your bin;
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your bin wasn't at the collection point by 7.00am; or
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your bin had unsuitable items in it.
If we have missed your bin in error, please report it via this form: Report a missed bin.
If it is more than two working days since your bin was missed, we will be unable to return to collect it so please present it on your next scheduled collection day for that colour of bin.
If your bin was not collected because there were incorrect items in it, please remove them and present it on your next collection date for that colour of bin.
If you haven't received your new green recycling bin or your personalised information pack, please report this via this form: Report a missing green bin or information pack.
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