Renfrewshire Council

Frequently Asked Questions

This section of the website aims to answer any questions you may have on the changes to the bin collection service.

Why is my collection service changing?
We're committed to reducing the costs of disposing of our waste while reducing the impact on the environment and the amount of waste we send to landfill.

The new service is designed to meet our obligations and encourage a higher level of recycling.

What are the changes to the new service?

  • Plastics, cans and glass will now be collected in your green bin and paper, card and cardboard in your blue bin. This will improve the quality of material collected.
  • The materials you currently recycle in your blue bin will now be split between your blue and green bins.
  • Your grey bin will now be collected every three weeks.
    • Some tenements/flats will remain on a fortnightly collection
    • Sack collections will continue to have a weekly collection
  • You will still receive a collection of at least one bin every week

When will the new service start?
The new green bin will be delivered from 12-30 November 2018. Collections begin week commencing 3rd December. You should refer to your new calendar from 3rd December.

I live in Erskine, am I changing over at the same time?
Not all Erskine properties are switching to the new bin collection service in November.

Changing in November 2018: East Freelands, West Freelands, Garnieland, Sandielands, Millfield, Linburn

Changing in early 2019: Bargarran, North Barr, Rashilee, Parkmains

Why are we changing the bin collection frequency?
We need to change the frequency in order to maximise our waste collection and reduce costs to the public.

Our recycling rate is currently 47.8% however, there is a requirement for us to recycle 60% of household waste by 2020 and 70% by 2025.

When will I get my new bin?
You will get your green bin and a booklet explaining how to use your new service in the weeks before the start of your new collections. Bins will be delivered between 12- 30 November 2018.

Will there be more guidance on the changes?
A booklet explaining how to use the new service will be sent to you around the time your new green bin will be delivered. There is also information available on our website.

There will also be a public information campaign which will include regular information on social media, in the local media and a series of local roadshows with people on hand to provide advice.

Will I get a new calendar?
New calendars will be provided in your information pack, delivered to households between 8-24 November. If you do not have a calendar in you pack please contact us urgently to arrange delivery. When the service starts copies of your calendar will be available to view and downloads from the website.

Will my collection day change?
To ensure our collection routes are fully optimised there may be some changes to collection days. You will receive a collection calendar in your information pack, please check this carefully for your collection day. Your new calendar should not be used before 3 December, please use your existing calendar until then.

My waste bin may fill up ahead of the next collection - what should I do?
Our information tells us that using all the bins provided is sufficient, if residents are maximising all the available bin capacity. If you need assistance or advice, help will be available from the council.

If you have additional waste this can be taken to any Renfrewshire Household Waste Recycling Centres free of charge.

Are we the only council area affected by these changes?
A number of Scottish councils have implemented similar collection systems successfully including East Renfrewshire, Falkirk and East Ayrshire.

Why does the waste have to be split into blue and green bins?
Collecting paper, card and cardboard separately from plastics, cans and glass produces a better quality of material and reduces contamination of the recyclables.

This means we can recycle and reuse more material and cut down costs of disposal.

What will happen if I put items in the wrong bin?
To avoid mixing recyclables and non-recyclables, it is essential that residents put their waste in the correct bins.

If a resident's bin has the wrong items in it, a member of the collection team will leave a tag on it advising on the corrective action required. Bins will still be collected in the initial implementation of the change to service.

A full list of items that can and can't be recycled in each bin will be provided in your service guide

My recycling bin is not big enough?
We can supply larger blue or green recycling bins for households that produce a lot of recyclable material. Alternatively you are able to take additional waste to any of our household waste recycling centres.

I am using all my recycling containers but I still don't have enough room in my grey waste bin.
If you separate the material correctly, there should be enough space in the bins for all your waste. To create more space in the bins, try to collapse items such as boxes before putting them in.

If you're using all your containers and find that you regularly have excess waste, you can apply for an extra or larger bin.

Depending on the circumstances, we'll provide extra bins or change your bin for a different size. A waste advisor will discuss your circumstances and your household's needs prior to any changes being made.

I have a lot of nappies/incontinence pads, what provision is there for me?
We will provide additional capacity for non-recyclable waste to householders meeting the following criteria;

  • five or more permanent residents in the household
  • non-recyclable healthcare wastes are generated
  • two or more children aged three or under in disposable nappies
  • exceptional circumstances at the discretion of the Waste Services Manager.

If this affects you please contact us to arrange a visit with a waste adviser.

My bin will smell and it will attract vermin - What will you do about it?
There will be no change to the current food waste collection service so making full use of your food waste bin/caddy will help to prevent smells.

Bin lids should be closed and regularly cleaned.

Other councils have successfully implemented a three weekly residual collection and have not reported any issues with smells or vermin.

Will you still provide the biodegradable bags to collect food waste?

Yes. These can be requested in the following methods:

  • Tie one to the handle of your brown bin
  • Email mybins@renfrewshire.gov.uk to request them to be sent to you
  • Pick them up directly from your nearest recycling centre

What is food residue - and why can this not go in my blue or green bin?
Food residue is any food that may have stuck to or soaked into any recyclable material. You should rinse all containers prior to recycling

If your paper and cardboard has food residue attached then it could contaminate the whole recycling process, making it more difficult to recycle and reuse the materials.

Will there be a change to what I currently recycle in my blue bin?
Yes, you should only place paper, card and cardboard in the blue bin.
Your new green bin will be for plastic, cans, tins, glass and cartons.

How often will the bins be collected?
For the majority of households the bins will be collected via the following frequencies:
Brown bin - every two weeks
Grey bin - every three weeks
Blue bin - every four weeks
Green bin - every four weeks (i.e. green - two weeks - blue - two weeks - green etc.)

If you stay in a flat or a property with limited storage or external space your collection frequencies may be different.

Full information, specific to your household, will be provided to you in advance of the change to the service.

Will I get a bin collected every week?
Yes, you will still get at least one bin collected every week.

I currently receive an assisted collection. Will these changes affect me?
There will be no change to your assisted collection; it will automatically be applied to your new bin.

Where else can I recycle or dispose of waste?
Renfrewshire Council operates five household waste and recycling centres:

  • Paisley, Underwood Road, PA3 1TL
  • Renfrew, Haining Road, PA4 0AJ
  • Erskine, Barrhill Road, PA8 6BU
  • Johnstone, Miller Street, PA5 8HP
  • Linwood, Middleton Road, PA3 3DP

For the full list of items that can be recycled at the household waste and recycling centres visit our HWRC section of the website attached to this page.

What if I live in a flat and don't have space for new bins?
Flatted properties have been assessed on a case-by-case basis. If there is not enough space for individual flats to have all of the new bins, flats will be allocated shared bins. We have a range of bin sizes available and will use these to minimise, as much as possible, the number of bins required at these locations.

If your property is due to receive shared bins you will receive a letter before the bins are delivered. We will visit two days before the green bins are delivered to remove some of your existing blue bins to create space.

My bin has a shared bin sticker on it, what does this mean?
Shared bins will be issued to some properties that are unable to accommodate any additional bins. These bins will be identified by a shared bin sticker and will be for the use of everyone in the block. It is the responsibility of the resident to present these bins.

I have no room for another bin, what can I do?
We understand that different types of property will have different needs. We're here to help.

If you have given the new system a try for a few weeks and still find you are unable to accommodate another bin please contact us on 0300 300 0300 and we will arrange a visit with a Waste Advisor to look at the options available to you.

What do I do if I have extra waste that won't fit in my bins?
If you have extra waste or recycling you can retain it until the next collection cycle or alternatively dispose of it, free of charge, at one of Renfrewshire's five household waste recycling centres at Paisley, Erskine, Renfrew, Johnstone or Linwood.

You can also recycle additional types of materials at these facilities such as large electrical items and metal.

Opening times and a full list of items accepted at our centres can be found on the attached HWRC page.

I don't have a brown bin, why?
Not all properties have the full range of kerbside services due to types of housing or
access issues.

Some flats and tenements and all rural properties are not provided with a garden and food waste collection. Flats and tenements are provided with a weekly food waste caddy service as an alternative.

How to do I request a new supply of food waste liners?
You can tie a liner to the handle of your brown bin or food caddy to request a new supply. Alternatively, email mybins@renfrewshire.gov.uk or call 0300 300 0300 to arrange a delivery.

I don't want to take part in the new service. Can I opt out?
You don't have to accept the new recycling containers and take part in the new service. However, to allow our recycling collections to take place, your grey household bin will be uplifted every three weeks and we will only be able to collect paper, card and cardboard in your blue bin.

Can I request a smaller grey, blue, green or brown bin?
Yes, however residents should try the new service for a few weeks first before requesting any changes.

How do I organise a special uplift?
The Council can pick up large bulky items of household waste and rubbish from your home like cookers, fridges and furniture. There's a standard charge for each uplift, payable in advance. If you're a council tenant, two uplifts per year are included in your rent. We aim to pick up general household items within three working days after receiving your payment.

You can arrange an uplift on our website via the Special Uplift section or by calling 0300 300 0300.

I'm a new resident — how do I arrange to get my rubbish and recycling bins?
Please call the Customer Services Centre on 0300 300 0300 to order your bins.

I am a business, do the changes affect me?
Yes, you will receive a letter explaining the changes to your service along with an updated Duty of Care and Commercial Waste Collection and Disposal Agreement which should be completed and returned before 27 November. Green bins for trade premises will be delivered 26-30 November.

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