Renfrewshire Council

Renfrewshire Council wants your help to improve its customer strategy

Do you know how Renfrewshire Council can make its customer services even better? If so, we want to hear from you.

The Council has launched a consultation into its new customer strategy. The consultation is designed to help the Council understand the challenges customers face when accessing services so it can modernise them, making them easier to use and ensuring they meet the needs of users.

It is now asking everyone to get involved in the consultation and have their say.

Customers can take part by visiting https://www.surveymonkey.co.uk/r/XFSR2L5 and filling out an online survey. The survey will close on 14 July 2017.

For those who can't access the survey online, the Council will hold consultation sessions during a Community Planning Conference in Johnstone Town Hall on Friday, July 7 (10.30am-2.30pm) and at outreach events at Langbank Parish Church (9am-1pm) and Erskine Sports Centre (2pm-5pm) on Tuesday, 11 July, and at the McKillop Institute, Lochwinnoch (9am-1pm) and Tweedie Hall, Linwood on Wednesday, 12 July (2pm-5pm).

Consultation sessions have already taken place at Community Planning Conferences in Paisley, Renfrew and Johnstone.

Feedback from the consultation and survey will be used by the Council to develop its customer strategy. The current strategy was written in 2014.

Councillor John Shaw, Convener of the Finance, Resources and Customer Services Policy Board, said: "We are committed to designing services with our customers in mind so it's important that we know what they are thinking.

"We understand the challenges our customers face and we want to improve their experience, offering services that work for them and meet their needs. We want to hear from all of our customers during this consultation. Their feedback will shape our new Customer Strategy."

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