Renfrewshire Council

Choice-Based Lettings - applicants with particular needs

We are keen to ensure that everyone can access HomeChoice@Renfrewshire choice-based lettings.

Disabled and housebound applicants interested in moving can ask for the weekly advert listing to be posted or emailed to them. Call our Allocations Team on 0300 300 0222 (selecting option 2) to arrange this.

Larger print copies of the adverts will be available in our Customer Service Centres in Paisley, Renfrew or Johnstone and our Housing Advice Services and our new Homexchange Shop.

Partially-sighted applicants can ask for a copy of the  weekly advert listing to be posted or emailed to them. Call our Allocations Team on 0300 300 0222 (selecting option 2) to arrange this.

Deaf or hearing impaired applicants can use the Text Relay Service to ask for a copy of the weekly advert listing to be posted or emailed to them. Call our Allocations Team on 18001 0300 300 0222 (selecting option 2) to arrange this.  

There is no extra charge for using the Text Relay service but you may need a compatible phone. Calls are charged at your telecommunications provider's standard call rates.

Applicants can note their interest by phone to our Customer Service Centres on 0300 300 0222 and selecting option 2, or online, as well as in person at one of our Customer Service Centres in Paisley, Renfrew or Johnstone or Housing Advice Services.  You can also visit the Homexchange Shop to note your interest. Full details are provided on the property adverts.

We have access to Language Line for people whose first language is not English. Please contact your local Customer Service Centre in Paisley, Renfrew or Johnstone or Housing Advice Services to arrange this - call on 0300 300 0222 and select option 2.

If you would like information in another language or format for example large print, call our Allocations Team on 0300 300 0222 and select option 2.  Please prefix this number with 18001 to use the Text Relay Service if you are deaf or hearing impaired.

Property adverts are placed on our website and free computer access is available at Renfrewshire Council libraries. Adverts are also displayed in our Customer Service Centres in Paisley, Renfrew and Johnstone, and in Housing Advice Services. Our Homexchange Shop also display current adverts and also provides free Internet access to view advertised properties where you can also note your interest online or in person.

If you have any other special requirements, please let us know by contacting one of the venues noted above.

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