Renfrewshire Council

Tenants Scrutiny Panel

Our Tenants Scrutiny Panel (TSP) was set-up during 2013 to help provide another vehicle for tenant involvement and to provide a mechanism for tenants to examine and evaluate our performance in specific service areas.

In this time, the Panel have looked at several areas of the Housing Service provided by Communities, Housing and Planning Services (CHAPS), which are:

  • the 'Void Letting Standard' (2014)
  • the 'Customer Service Centre and Customer Contact Centre (the tenants' journey)' (2016)
  • Tenancy Signup and Sustainment (2018)
  • the panels current scrutiny exercise is on 'Value for Money'