Renfrewshire Council

Homelessness

If you are currently experiencing an emergency homeless situation and it is during our office hours, please contact Housing Advice and Homeless Services on telephone number: 0300 300 0222.

Outwith office hours, please contact our emergency service on telephone number: 0800 121 4466. This is a freephone number from BT landlines although other phone providers may charge for these calls.


If you are homeless, threatened with homelessness, or need advice about your housing options, we can help.

The type of advice and information we give you will depend on your individual circumstances, for example, if you are homeless or threatened with homelessness, we can provide you with advice about your legal rights and help you find accommodation. We can also help you apply for housing through the council, housing associations or the private sector.

Following a full needs assessment, those 16 or over who are homeless or threatened with homelessness and eligible for assistance can access our temporary accommodation. We currently have 4 supported accommodation units, 2 staffed accommodation units and a number of short stay flats throughout Renfrewshire.

Please get in touch with us for more information about these or any other issues you may have using the contact details at the bottom of this page.

There are also a number of specialist agencies and support services who may be able to help you, including the George Street Service in Paisley.

Time to Mend

Time to Mend is part of the Council's Homeless Prevention Service. The service is for young people and families and offers support and mediation to people who are homeless or at risk of homelessness. We help young people avoid the crisis of homelessness and maintain positive relationships with their family.

Leaving home can be a very difficult and isolating time for young people, as well as worrying for the parents.  Having family support helps young people avoid the trauma and upset of becoming homeless.

We can help young people and families to:

  • establish and maintain contact with each other
  • address and help discuss any issues that led to problems arising
  • access any support that is needed
  • complete benefit applications
  • access employment and training
  • access healthcare
  • identify the housing options available.

The service is:

  • totally voluntary
  • impartial - we won't take sides
  • confidential and ensures all sides are heard
  • about helping you make decisions.

For more information:

 


Landlords and creditors responsibilities

Landlords and creditors are required by law to notify us when they start to take court action that could result in making someone homeless. The aim of this legislation is to make sure we know in advance when someone is at risk of being evicted or having their home repossessed. Having this early warning helps us to take action to prevent homelessness.
 

 

Contact us

Our office is open 8.45am to 4.45pm Monday to Thursday and 8.45am to 3.55pm on Friday's.

Housing Advice and Homeless Services also operates an emergency service for anyone made homeless outwith office hours and on public holidays. The telephone number for the out of hours service is 0800 121 4466. This is a freephone number from BT landlines although other phone providers may charge for these calls.

You can also get in touch with us using the below details and home visits can be arranged on request.

  • email: housingadvice.hps@renfrewshire.gov.uk
  • phone: 0300 300 0222
  • fax : 0141 618 5794
  • visit or write to us at:
    Housing Advice and Homeless Services
    Abercorn Street Service
    15 Abercorn Street
    Paisley
    PA3 4AA

You can view the latest Care Commission Inspection Report of this service on the Social Care and Social Work Improvement Scotland website.

You may also find it useful to view related information and advice from other areas of our website, such as:

  • Debt and money advice
  • Renfrewshire Council's Homelessness strategy
  • Deposit Guarantee Scheme