Renfrewshire Council

Appeal your council tax charges

How you can appeal the decision made on the valuation band on your council tax, or if you haven't been awarded a discount/exemption or you disagree with our decision that you are liable for payment of council tax.

The valuation band your property is placed in for council tax purposes is determined by The Renfrewshire Valuation Joint Board.

Details of your appeal should be sent directly to Renfrewshire Valuation Joint Board:

  • email: assessor@renfrewshire-vjb.gov.uk
  • phone: 0300 300 0150 (Monday to Thursday 8.45am to 4.45pm, Friday 8.45am to 3.55pm).
  • write to: The Assessor and Electoral Registration Officer, Renfrewshire Valuation Joint Board, The Robertson Centre, 16 Glasgow Road, Paisley PA1 3QF.

Appealing a decision on your council tax account

You can appeal against a decision made on your council tax account in relation to how the liability has been calculated. Formal appeals can be made on the following grounds:

  • you disagree with our decision that the dwelling is chargeable, for example, you believe it should be exempt form charges
  • you disagree that you are the person who should be liable to pay the council tax
  • you disagree with the calculation of your bill, for example you think you should receive a discount or disabled reduction.

If you decide to appeal against a decision, you should continue to make the payments shown on your bill.

If your appeal is successful and your bill is reduced, we'll adjust your payments or give you a refund.

Explaining our decision

Although there are no time limits on when you should contact us, we recommend that you contact us as soon as you receive your bill.

We'll provide further information and an explanation of how we've arrived at our decision. You can contact us in person, by telephone, letter or email.

Making a formal appeal

If you remain dissatisfied with our explanation, you can make a formal appeal to the council on the following grounds:

  • you disagree with our decision that the dwelling is chargeable, for example, you believe it should be exempt form charges
  • you disagree that you are the person who should be liable to pay the council tax
  • you disagree with the calculation of your bill, for example you think you should receive a discount or disabled reduction. 

If you decide to appeal against a decision, you should continue to make the payments shown on your bill.

If your appeal is successful and your bill is reduced, we will adjust your payments or give you a refund.

If you're not happy with our decision

If after receiving your review decision from us, you remain dissatisfied then you can ask for an independent ruling from the Local Taxation Chamber.

They will consider the facts presented to them and give an independent ruling as to whether the decision made by us is correct or not.

If you want the Local Taxation Chamber to review the decision again review, you or your representative should make your request for a second review:

  • email: LTCAdmin@scotcourtstribunals.gov.uk
  • phone: 01698 390 012
  • write to: Local Taxation Chamber, Bothwell House, First Floor Hamilton Business Park, Caird Park, Hamilton, ML3 0QA.

You can only request a review by the Local Taxation Chamber if we have already carried out an internal review.

The only exception to this is if you do not receive a written response from us within two months of you requesting an appeal.

In this case, you or your representative can make a request in writing for an independent ruling from the Local Taxation Chamber. 

More information can be found on the Local Taxation Chamber website.